Customer Operations Manager | Össur | South Africa
Apply locations Cape Town, South Africa time type Full time posted on Posted Yesterday time left to apply End Date: December 2, 2024 (24 days left to apply) job requisition id REQ-3839
The role of Customer Operations Manager, based in Cape Town office is a very exciting, diverse role of responsibilities.
As our Customer Operations Manager, you will play a pivotal role in driving operational excellence and customer satisfaction. You will lead and inspire a team of customer service professionals, oversee warehouse operations, and collaborate with key stakeholders to optimize our supply chain.
In this position, you will report to our Managing Director with close collaboration with Customer Service department and Operations leadership based in Europe.
Your tasks
- Team Leadership: Lead, mentor, and develop the team.
- Customer Service: Ensure exceptional (pro-active) customer service, timely issue resolution, and account management.
- Warehouse Operations: Oversee warehouse activities, manage 3PL relationships, and close coordination with the warehouse supervisor to optimize inventory.
- Process Improvement: Identify and implement process improvements to enhance efficiency and reduce costs.
- Financial Management: Manage accounts receivable and ensure accurate financial reporting.
- Cross-Functional Collaboration: Work closely with sales, marketing, and operations teams to achieve business objectives.
- Stay up to date: Endeavour to attain substantial product knowledge by actively taking part in training sessions and ensuring that product information provided is retained.
- Stakeholders: Contact on a day-to-day basis with customers, the sales and clinical team in the field and colleagues in other departments within Europe’s head office and the other offices.
Who you are
- Proven experience in customer service management and operations.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Analytical and problem-solving abilities.
- Strong organizational and time management skills.
- Proficiency in relevant software (e.g., Excel, ERP systems).
- A Bachelor’s degree in business administration or a related field.
What we can offer
- A manager position and being part of the management team
- Bonus scheme
- Benefits (Medical, pension etc)
- Mobile phone and company credit card
Application period ends on 2nd December 2024
Join us in our mission to improve Peoples mobility!
Össur is a leading global provider of prosthetics and bracing and supports solutions.
Embla Medical is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best available individual in every job.
Embla Medical's equal opportunity policy prohibits all discrimination (based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical disability, mental disability, military service, pregnancy, child birth or related medical condition, actual or perceived sexual orientation, or any other consideration made unlawful by local laws around the world).
Embla Medical is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all individuals involved in the operations of Embla Medical and prohibits discrimination by any employee of Embla Medical, including supervisors and co-workers.
Important Warning: Beware of fraudulent recruiters impersonating our company. Please take extra caution when asked for any sensitive personal information, such as social security numbers or bank account details. We will never ask you for any form of payment during the recruitment process. Please make sure you refer to our official website.
About Us
Embla Medical is a leading global provider of innovative mobility solutions that help people live a Life Without Limitations. At Embla Medical, we are dedicated to improving people’s mobility. We do this with compassion and innovation, from how we design our award-winning mobility solutions to how we operate our network of patient care clinics.
Embla Medical is home to Össur, a leading global provider of prosthetics and bracing and supports solutions; FIOR & GENTZ, an innovative developer of neuro orthotics; and College Park, creators of custom-built prosthetic solutions. Embla Medical also provides patients with world-class care through a global network of Orthotic and Prosthetic (O&P) facilities, operating under various brand names, including ForMotion.
Our People
The way we work is unique. We empower our colleagues worldwide and encourage close collaboration, allowing us to develop the best products and maintain the highest possible standards of care.
Our values – honesty, frugality and courage – are the glue that binds us together and form the foundation of our company culture.
Joining Embla Medical is not just about doing your job, it’s more than that. The patients we care for depend on us to help them get back their freedom and livelihood. That is what drives us all to go to work, each day.
If you are interested in joining our global team of talented individuals, please submit your information and resume for review.
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